Voice-to-Text Solutions for Retail Organizations
Empowers Retail Organizations to Improve!
VoiceCloud’s Voice-to-Text solutions improve sales responsiveness, provide better customer service and increase employee productivity. VoiceCloud improves efficiency for every department in your organization.
Apart from benefiting customers, VoiceCloud’s service provides benefits to a retail business by helping to manage (and sometimes alleviate) the cost of agents spending several minutes serving customers in person during the day, or manning the phones 24 hours a day to serve only a few calls overnight and on weekends.
Remove & Automate Your Simple Repetitive Calls!
A key benefit of VoiceCloud’s service is to remove and automate the simple repetitive calls, allowing agents to handle the more interesting, varied and complex calls. Very often some of the simplest calls are also some of the most frequent and can take up a large portion of the agent’s time over the day.
VoiceCloud meets these needs by providing your clients with a simple messaging or prompting system to enter the information necessary that can then be sent to your call center agents, via email or VoiceCloud API. We can even assign your organization a new Local or Toll-Free number that flows directly into VoiceCloud.
Why Employees Need It
- No need to retrieve messages or deal with voicemail passwords or menus.
- Messages can be quickly scanned to determine their urgency.
- Voice-to-Text provides flexibility to read voicemail when listening is not an option; meetings, noisy environments, movies, court rooms etc.
- No more looking for a pen or replaying messages to capture critical information.
- Just read your voicemail and return the call.
- Callers will never hear, “This mailbox is full.”
Providing audio to text transcription
- Market research calls
- Customer surveys
- Candidate interviews
- Sales call evaluations
- Conference calls
- Client call applications
- Data mining
- Automated IT/HelpDesk ticket creation
- Web API
- Email Gateway
- Assignment of a Local, Toll-Free or International Number
- English and Spanish Voicemail to Text Transcription